Why don't I recieve e-mail?
- Are you sure your Internet is up and your e-mail application is active?
- Did you use the correct e-mail?
- Depending on your e-mail services in use it can take up to 5 minutes
- Did you look in your SPAM box?
- If you used the e-mail address of your Office, the mail might be blocked by the firewall.
I forgot my password, where can I reset it?
You can reset your password here, you need your e-mailaddress and accountnumber.
I forgot my username, what do i need to do?
You can request your username here, you will need your investment account number and e-mail address.
I still can't log in
You can check the following things:
- Are you sure you are not mistyping the password? Sometimes it can help to write your password somewhere you can read it (like in notepad) and copy paste it from there into the password field. That way you can eliminate typos.
- Are you using the correct username?